Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bestellia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestellia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
decent quality, elegant appearance; wished for more spray options
Strikingly beautiful and efficiently functional.
When I first saw this product, I knew it would be the perfect addition to my master bath renovation. It’s not just the stunning appearance that impresses; the functionality is superb. The water coverage is broad and even, creating a soothing experience that helps me unwind after a long day.
visually striking, the flow rate isn’t as high as expected
ever since upgrading my bathroom with this elegant gold shower set, my mornings have transformed into a luxurious ritual. the fine mist and consistent temperature control make each shower an invigorating experience. the installation process was straightforward with the comprehensive guide included, and the quality of the materials assures me this is a long-term investment. what impressed me most was the seamless blend of style and practicality—a true testament to thoughtful design. every detail, from the water flow to the temperature control, works harmoniously to deliver a premium experience.
Impressive
This piece is a true work of art. The elegant design and gold finish give my bathroom an opulent touch that I always dreamed of. From the unboxing to installation, every step felt like I was handling a luxury good. The pressure balance is perfect for an invigorating yet gentle rain-like experience, and the temperature control is spot-on. It’s easy to see the manufacturer's attention to detail in every aspect of its design and function. I'm thoroughly impressed with its performance and the upscale vibe it adds to my home.
Stunning gold finish that doesn’t fade. It has completely changed the look of my bathroom, making it feel more opulent and well-designed.
Luxurious design, truly elevates my home’s aesthetic.
solid performance, however the temperature control is not very intuitive
Absolutely thrilled with this purchase. The design is classy and the build quality is robust, ensuring durability. It operates smoothly, and the water pressure is ideal for relaxing showers. Installation was a breeze with clear instructions provided, and it fits perfectly with no leaks.
Splendid
A truly elegant addition to any bathroom.
aesthetically pleasing and easy to install, but lacks advanced features
Luxurious
looks great, yet the finish is prone to smudges, cleans easily
Since installing this gold fixture in my master bath, every shower has been a delight. The craftsmanship is top-notch with a stunning finish that catches the eye the moment you enter the room. The shower head delivers a consistent, soothing stream of water that feels like a gentle rainfall. Adjusting settings is straightforward, making it accessible for all family members. It’s transformed my daily routine into a luxurious escape that I look forward to each morning. Plus, the build quality suggests it will grace our home for many years to come.
i never knew a shower could feel this luxurious the water pressure is just right and it looks like something out of a magazine.
the swan design is simply breathtaking it has completely transformed my mundane bathroom into a luxurious retreat the craftsmanship is superb and the functionality matches its beauty.
Works perfectly, very happy with this purchase.
what a transformation this shower has made to our bathroom! the swan neck design is not only visually striking but also very practical, offering a wide range of motion. the gold finish does not show fingerprints or water spots, maintaining its gleam after months of use. the installation was foolproof, and the water flow is just right—like warm summer rain. it’s a quality product that marries style and functionality flawlessly, making it a worthwhile investment for any homeowner.
stylish design but the water pressure could be better, installation straightforward
Absolutely beautiful, creates a perfect focal point.
Top-notch quality, worth every penny.
Swanky look, feels like a hotel.