Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bestellia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestellia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just when I was about to throw in the towel, this guide rekindled my hope. Our communication has drastically improved, so thankful!
A true blessing for parents like me who find it challenging to emotionally connect with their kids.
Been using it for a while now and there's an evident improvement in my relationship with my daughter. We understand each other much more now.
Great tips 🔥
The conversation starters are simply fantastic! They've turned dinner time into such an engaging and meaningful event. 👍👍
No complex lingo or theories here - just pure, straightforward tips that make all the difference.
👍👍
We used to argue constantly but now there's harmony at home thanks to these strategies..highly recommend!
well written
This workbook is a blessing! It's filled with practical advice and exercises that have deepened our family bond. Couldn't be happier!
Just when I was about to give up, this guide gave me hope. Our communication has drastically improved! 🙏
A true godsend for parents struggling to emotionally connect with their kids. Worth every penny!
❤️
Packed with value
The conversation starters are simply fantastic! They've turned meal times into such an engaging and meaningful event. 👍👍
No complex lingo here - just pure, straightforward tips that make all the difference.
There was a time when I honestly felt like giving up. Frustration was constant, and hope felt pretty far away. Communication with others was a real challenge for me—whether it was getting my own thoughts across or trying to understand where someone else was coming from. It felt like an uphill climb, and I was close to just shutting down and isolating myself. Then I found this guide, and it really felt like a breath of fresh air. From the moment I started reading, things began to change. The advice is simple but thoughtful, not just the usual generic stuff you see everywhere. It made me stop and rethink how I’ve been handling conversations all along. What really stood out was how practical the tips are. They’re easy to understand and apply, and they helped me connect with people in a way I hadn’t been able to before. It wasn’t an overnight fix, but the shift was noticeable pretty quickly. The people around me started to notice too. Our interactions became clearer and more meaningful. Instead of misunderstandings and frustration, there’s now more empathy and respect. It feels like real communication—not just words thrown out there, but genuine connection. On top of improving my relationships, this guide helped bring back a sense of hope I thought I’d lost. It reminded me that better communication is possible and worth working for. If you’re struggling with how to express yourself or really connect with others, I’d definitely recommend giving this guide a look. It made a big difference for me, and I think it could for you too
i'm amazed at how easy it is to follow along...and the results? out of this world!!!
We used to argue constantly but now there's harmony at home thanks to these strategies..highly recommend!
Been using this for a few weeks now and there's an evident improvement in my relationship with my daughter. We get each other much more now.
life changing!!!
The conversation starters are simply mind-blowing! They've turned dinner time into such an engaging and meaningful event. 👍👍
No intricate jargon here - just plain, straightforward advice that does wonders.
good
This workbook has been a blessing for our family. It's filled with practical advice and exercises that have truly deepened our bond. 🤗