Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bestellia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestellia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Aesthetics meet functionality in this brilliantly designed sofa! Its vibrant hues instantly light up your space while offering unparalleled comfort levels whether you're lounging or sleeping.
I adore how it adds character to my room while providing optimum comfort!
The perfect piece of furniture!
This convertible sofa is everything I wanted: stylish, cozy & comfy🌈
This sofa is the perfect blend of style and practicality. Its convertible feature makes it ideal for accommodating guests overnight.
My friends can't stop complimenting this amazing couch. So happy with it!
The moment I laid eyes on this sofa I was captivated by its unique aesthetic. But it doesn't just look good - it feels amazing too! The cushions are plush and comfortable, perfect for lounging around after a long day at work. Even better is the fact it can easily be converted into a bed, making it ideal for overnight guests or those lazy weekends where you just want to stay in and watch movies all night Honestly, I couldn't have asked for more from a sofa.
What a fabulous sofa!
Comfy and eye-catching.
The moment I saw this sofa, I knew it was exactly what my dull living room needed! It's not just about the shape - the comfort level is top-notch as well. Plus, converting it into a bed couldn't be easier.
This rainbow sofa is a dream come true! So cozy and stylish.
I've always been one to prioritize comfort over style when it comes to furniture but with this convertible sofa, I didn't have to choose between the two. Its stylish design immediately draws your attention – the bold rainbow hues bring such joy and vibrancy into my space! But beyond its stunning appearance lies superior comfort levels that truly set this couch apart from others in the market. Whether sitting down with a book or lying down for some much-needed rest, each moment spent on this couch is pure bliss thanks to its cozy cushioning. Plus, transforming it into a bed could not get any easier!
ccomfortable and versatile
I in love with this piece. It's like having a rainbow at home!
This stylish convertible sofa has made quite an impression on me and everyone who visits my home! Everyone loves how quickly & effortlessly transforms from being our favorite daytime lounge spot into providing us with extra sleeping space whenever needed.
Never thought I'd find such a perfect sofa
I've been on the hunt, you know? Scouring every corner of the internet that one thing to really make my apartment pop. And let me tell ya, this convertible sofa is exactly what I was searching for! But hey, looks aren't everything right? Well lucky for us all then this sofa isn’t just a pretty face. Its comfort level is outta sight! We’re talking curl-up-with-a-good-book-for-hours kind of comfy here folks. And did I mention how versatile it is? This ain't no ordinary piece of furniture people! With its ability to convert into different positions with ease (hello bed!), it’s almost as if there’s nothing this wonder-sofa can’t do.
I am absolutely smitten with this convertible sofa! It's not only stylish but also incredibly comfortable - perfect for relaxation after a long day at work. Its durability is another bonus point!
I absolutely love this piece. It looks beautiful on my sun porch!
It’s so beautiful and cute. Exactly what I was looking for my small space. It’s comfortable too.
This couch is simply gorgeous! The color adds an elegant touch to my space while its durable fabric ensures longevity. More than satisfied with this purchase.
I just love the look of this couch. It’s in my reading area and looks so nice. It is a little hard, but it will soften up.
Gorgeous color. Durable fabric. I am more than satisfied!
The softness of the fabric on this piece is just divine, making it super comfy for those lazy Sunday lounging sessions or even when entertaining guests in our home.
It’s firmer than I expected but that’s okay because it gives excellent support while sitting or lying down. Plus, its assembly was so easy that even I could do it without any trouble!