Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bestellia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestellia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm absolutely in love with the appearance of my new sink. It complements my countertop beautifully!
Prepare to be impressed by this beautiful sink and faucet duo! Not only are they exquisitely crafted, but they're also incredibly heavy-duty—trust me, you won't find this level of quality for such a steal anywhere else. Although I've yet to install them, I'm pleased to report that all parts arrived intact and in perfect working order. And let's not forget the impeccable packaging that ensured their safe arrival. Rest assured, this purchase has left us beaming with satisfaction!
It's rare to find something as flawless as this sink. I was so impressed that I ended up purchasing two of them! Complete with sink, drain, and faucet, this set is an absolute steal. Not to mention, cleaning is a breeze, and installation was a cinch. I simply can't find a single fault with it—definitely money well spent!
Despite being larger than anticipated, this sink has garnered numerous compliments. After a month of use, I've grown to appreciate its size even more.
I have to say, this sink has completely exceeded all of my expectations! From the moment I saw it, I knew it was the one for my bathroom. The quality is absolutely outstanding—I can tell it's built to last. And the design? It's simply breathtaking. The oval shape adds such a unique touch, and the ceramic material feels incredibly sturdy. Installing it was a breeze—I had it up and running in no time. It looks even better in person than it does in the pictures. It's like a piece of art right in my bathroom! I paired it with a sleek faucet, and together, they make quite the duo. Every time I walk into the bathroom, I can't help but smile at how beautiful it looks. Plus, it's so practical too. The basin is nice and deep, so there's no mess when I'm washing my hands or brushing my teeth. And cleaning it is a breeze—I just use a little soap and water, and it sparkles like new. Honestly, I couldn't be happier with this sink. It's brought so much style and elegance to my bathroom, and I know it'll continue to do so for years to come!
The quality of this sink and faucet is absolutely outstanding. It's beyond nice—it's exceptional. Installation was a breeze, and let me assure you, if you're on the hunt for a yet top-tier sink for your bathroom, your search ends here. I scoured through countless options before settling on this one, and I'm over the moon with my decision. A solid A+ in my book!
It perfectly complemented our vision when we transformed a dresser into a double vanity. The sinks truly tie the whole look together!
Let me paint a picture for you: a sink that transcends the ordinary, a true work of art in the heart of your bathroom. This exquisite vessel sink surpasses expectations, boasting a level of elegance and substance that sets it apart from others in its class. Believe me when I say, it's even more captivating in person than any photo could do justice. Placed atop a granite surface and paired with a graceful faucet, the experience of using this sink is nothing short of enchanting. Now, allow me to share an update from the trenches of daily life: our admiration for this sink only grows with time. Gone are the days of mundane face-washing routines; now, it's a luxurious spa-like experience morning and night. No more awkward bending over a tiny sink, struggling with splashes—instead, we stand tall, hands cradling the warm water. Not only is it a delight for the senses, but it also provides much-needed relief for my back, alleviating the strain from countless hand-washing sessions throughout the day. Even our family members, including the little ones, have taken a liking to this sink. It's become a source of joy and amusement for them, with frequent jokes about who gets to use it next. And as for our guests? Well, let's just say they're in for a treat—a thrill, even—every time they visit the powder room. It's truly remarkable how a simple luxury item can elevate our everyday lives in such profound ways. Despite whispers of the demise of the vessel sink trend in interior design circles, the reality speaks otherwise. In fact, the demand for vessel sinks is on the rise, a testament to their enduring appeal and functionality. As long as they continue to enhance our quality of life and bring timeless beauty to our homes, I have no doubt that vessel sinks will remain a staple in bathrooms across the globe. So here's to bucking trends in favor of practicality and timeless elegance—long live the vessel sink! 🚰💫
We recently upgraded our bathroom with this sink, and we couldn't be happier with the results! Replacing a smaller sink, this one fits perfectly on my counter. It holds enough water without any spillage while washing my face. Plus, the oval basin shape adds a modern touch that complements our decor perfectly. Trust me, if you're looking to upgrade your bathroom, this sink is the way to go! Update: I'm so smitten with this sink that I ended up purchasing it twice! It added a touch of elegance to my master bathroom, and I loved it so much that I got one for the main bath too. P.S: Just a tip: double-check your measurements when ordering a faucet.
Installing this sink was a breeze, thanks to its user-friendly design. Though the instructions were minimal, the sink and faucet are of excellent quality. The faucet, in particular, is solid metal and well-crafted. I tackled the issue of water spots by applying a thin layer of oil inside the bowl, and it worked wonders!
Love this sink! Perfect size and easy to install!
I adore the appearance of this sink; however, I encountered a minor hiccup during installation. The plumbing at the bottom of the sink was bigger than mine. Despite the setback, I managed to make it work. Now that it's up and running, it's a fantastic upgrade from my previous sink.
While I haven't installed it yet, I'm pleasantly surprised by the impeccable condition it arrived in. Not a scratch or crack in sight! The quality seems top-notch, exactly as described. I can't wait to install it, especially considering the meticulous packaging job. Kudos to the packing department! 👍👍😁
This sink is an absolute delight! Its generous size and depth ensure that I can wash my face without making a mess. I'm truly overjoyed with my purchase!
Highly recommend this countertop sink! 👍
We recently upgraded our bathroom with this sink, and we couldn't be happier with the results! The sleek design and high-quality ceramic material give it a luxurious feel that instantly elevates the space. The capacity is perfect for our daily usage. Plus, the oval basin shape adds a modern touch that complements our decor perfectly. Trust me, if you're looking to upgrade your bathroom, this sink is the way to go!
This sink has completely transformed our bathroom! The oval shape adds a unique flair. The ceramic material feels sturdy. Overall, a fantastic addition to our home!
Easy installation and looks fantastic!
Love, love, love this sink! Highly recommend for anyone looking to upgrade their space!
I am beyond impressed with the functionality and aesthetic appeal of this sink. The capacity is ideal for our daily usage, and the oval basin shape adds a modern touch to our bathroom. Installation was straightforward. Definitely worth every penny!
Perfect addition to our bathroom decor!
This sink exceeded my expectations! The sleek design and high-quality ceramic material make it a standout feature in our bathroom. The single hole faucet mount was convenient for installation, and the capacity is perfect for our needs. Couldn't be happier with this purchase!
🚿 Bathroom upgrade with this sink - 10/10!
Absolutely thrilled with this countertop sink! It's just the right size for our bathroom, not too big but deep enough to prevent splashing. The oval shape adds a touch of elegance that really enhances the overall look. Installation was a breeze, and the quality is superb. Highly recommend!
Looks amazing and sturdy