Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bestellia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestellia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Solid construction, easy assembly, excellent value for money 👌👌
this thing makes me look like a professional chef when i'm just an amateur cook haha 😅
The design is sleek and modern but also has an inviting feel to it - almost as if it was custom-made for your specific needs. It's not every day that you find something so functional yet stylish enough to complement any interior style whether rustic chic or minimalist modern. And remember how we all have those awkward corners where nothing seems to fit? Well guess what: this bad boy slides right into those spots making use of every inch available! No wasted space here my friends!
If you're short on space but need extra storage then this trolley is your solution!! 💡💡
Well, let me tell you, I was pretty stoked when this package arrived. It came in a really neat and tidy packing job that honestly impressed me right off the bat. You know how sometimes you order something online and it arrives looking like it's been through a war zone? Yeah, not this time The packaging was absolutely on point. And talk about comprehensive! Every little part that should have been there was there. Nothing missing or out of place - just everything neatly tucked where it should. Often times with other products, you get home only to find out that some tiny yet crucial piece is missing but they totally nailed it here.
Easy to move around even when it's fully loaded with kitchen stuff.
nice product
We all want products that deliver on their promises right? That don't give us headaches with glitches or malfunctions; ones that just smoothly integrate into our lives doing exactly what they’re designed for without causing any hiccups along the way. Well folks, this little gem ticks all those boxes effortlessly! It doesn’t try to be anything more than what it is supposed to be – which believe me is absolutely fantastic because who needs another over-hyped product failing to live up to expectations? So yeah…no issues at all from my end! In fact I’ve been pleasantly surprised by its consistent performance time after time…it almost feels too good to be true!
cool
It's pretty compact and all, but don't let that fool ya! Despite its size, this bad boy packs quite the punch when it comes storage. I'm talkin' plenty of room for whatever you need stashed away. You've got stuff lying around cluttering your place? No worries mate! Just chuck 'em in here and voila – neat as a pin. It’s like magic really!
love it
Very pleased with this purchase. It’s been a huge help in keeping my kitchen organized.
My experience has been nothing short of fantastic from start to finish - from unboxing all the way down to using the product itself. Everything arrived as promised without any hiccups along the way; well-packed, complete parts and in flawless condition too! This kind of quality service rarely comes by these days so I'm definitely feeling chuffed about this whole deal! Their high standards have certainly left an indelible mark on me for sure
The stainless steel finish matches perfectly with our other appliances - looks very high end!
Man, I gotta tell ya, I have zero regrets about snagging this bad boy. You know that feeling when you make a purchase and it just hits the bullseye? That's exactly how it went down with this. I mean, we were so cramped before. It was like trying to squeeze an elephant into a Mini Cooper – not happening! But now? Wowza! The extra space we've gained is nothing short of miraculous We're talking about some serious square footage here, people!
I’m surprised by how sturdy it feels despite being on wheels - well designed product indeed!
if anyone asked me whether buying this was worth it or not... I'd laugh right in their face because duh! Of course it was worth every penny! Not only did we get what we paid for but also so much more than what we initially expected. Honestly folks, if you're struggling with clutter or lack of space at your crib too... don’t think twice about getting one for yourself as well.
Solid construction, easy assembly, excellent value for money 👌👌
this thing makes me look like a professional chef when i'm just an amateur cook haha 😅
When I got my package, it was evident right off the bat that whoever packed this thing really knew their stuff. It's not every you see such attention to detail in packaging - but hey, no complaints here! The box came without a hitch and all parts included as promised. You know how sometimes you order something and they forget to include some tiny yet crucial part? Well, not with these guys. Opening up the box felt like Christmas morning when I was kid. Every item neatly tucked into its place; nothing haphazard or out of order. And let me tell ya, there’s nothing worse than all excited about your new purchase only to find scratches or dents on it – talk about a mood killer! But guess what? Not a single scratch or dent in sight on this baby!
Easy to move around even when it's fully loaded with kitchen stuff.
This trolley has made my life so much easier...no more running back and forth in the kitchen...
It's clear that someone took great care in ensuring everything arrived just so. No loose parts rattling around inside the box either which is always reassuring because who wants to hear suspicious noises coming from their new toy? I've got to give credit where credit is due - these guys nailed it when it comes down to delivering an unscathed product with all bits and bobs intact. They didn't drop the ball at any point during packing nor shipping process which is pretty sweet if you ask me. So yeah, thumbs up for nailing both packaging and delivery aspects flawlessly without leaving room for any nasty surprises! It's safe to say that first impressions are super important and they absolutely crushed it on this one.
great
It doesn't take up too much space yet provides plenty of storage..it's genius really!