Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bestellia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestellia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Impressed by how well it captures even tiny particles as small as 0.3 microns, helping keep our house allergen-free
The convenience of controlling via voice commands through Google Assistant makes managing home’s air quality effortless
quiet and efficient
This purifier is literally a breath of fresh air! Quiet and efficient, plus it's cost-effective – great for both health and budget.
The eco auto mode is fantastic when you want to conserve energy without compromising your home’s air quality 😉
This device has been great on both health and wallet fronts! Its low energy consumption means it doesn't spike up electricity bills while maintaining excellent air quality in our home. Plus, the 3-in-1 filtration system works wonders capturing almost all particles.
Amazing purifier! Allergies have improved and it's so quiet - perfect for nights.
This purifier has been a godsend; it tailors itself to our environment and adjusts accordingly. The quiet operation makes it ideal for nighttime use with minimal disruption, happy nights finally!
large spaces cleaned no time, magical✨
Love the smart control feature, managing air quality has never been easier!
Truly impressive!
Amazing purifier! It's quiet, efficient and the customizable settings are perfect. The control feature is an added bonus - super convenient!
This device is kind on both health and wallet fronts! Low energy consumption yet excellent air quality.
Love the smart control feature, managing air quality has never been easier!
This one really helps keep our house allergen-free
I'm really impressed by this air purifier! Its VortexAir Technology 3.0 covers large areas quickly and efficiently while maintaining low energy consumption. My allergies have improved significantly since I started using it, and controlling it via Google Assistant is just icing the cake.
This device is cost-effective and energy-efficient. It's a win-win situation!
This air purifier is a breath of fresh air, literally! It's and efficient!
I'm impressed by how quickly this device can clean such a large space. My allergies have improved significantly since I started using it.
The smart control feature is so convenient, I manage everything from my phone or just ask Alexa to do it me!
Cost-effective and energy-efficient? Sign up! This gadget has been kind on both my health and wallet.
i love that i can customize the settings based on our needs. plus, its low noise operation doesn't disturb us at night - perfect!
What a fantastic product! Covers an impressive area in no time
Quiet operation makes it ideal for nighttime use with minimal disruption, happy nights finally!
This purifier has been a lifesaver. The 3-in-1 filtration system is impressive, capturing even the smallest particles. It's also super quiet which makes it ideal for nighttime use. Plus, I can manage everything from my phone or with Alexa - so convenient!