Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bestellia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestellia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This gadget doesn't just clean...it plans its path ensuring thorough coverage of all areas. So clever indeed!
The navigation system of this bot is just amazing! It doesn't miss a spot and ensures thorough cleaning every time.
With 2000Pa suction, this little machine doesn't miss a thing! A real hero pet owners. 🐾
i'm in awe of the navigation system. it covers every inch of my house and leaves no dust behind.
The automatic charging feature is such a convenience - never have to worry about battery life anymore!
This smart device has made cleaning under furniture an absolute breeze with its slim design. No more dust bunnies hiding under the couch!
Two hours non-stop cleaning a single charge? This vacuum just keeps going and going... I'm impressed 👍
No hassle emptying the dust box, plus i don't need to do it often which is great.
I love coming home to clean floors everyday thanks to this robot's daily cleaning function. It's like having my own personal maid!
this bot not only vacuums but also mops up sticky spills – what’s not to love?
A must-have for busy professionals or anyone who values their time - it does all the work while you relax 😊
This compact cleaner fits perfectly into small spaces without compromising on power or efficiency.
i'm elderly and find manual cleaning challenging so having this automatic cleaner has been such a relief 😊
This automatic cleaner has been such a relief as I find manual cleaning challenging due to my age 😊
A must-buy for busy professionals like myself! No more manual cleaning hassles - this smart device has got it covered.
Honestly, having kids around who constantly make messes was exhausting until I got this robot vacuum. Life just became easier 😅
I've been incorporating the use of this smart vacuum into my daily cleaning routine for several weeks now, and I must express my delight in saying that it has completely revolutionized the way I approach household chores. It's an absolute game-changer in terms convenience and efficiency! The smart vacuum comes equipped with a planned path technology - an innovative feature that ensures no spot is left uncleaned. This means that every corner, crevice, and hard-to-reach area in home gets thoroughly cleaned without you having to lift a finger The meticulousness with which this device operates is truly commendable. Furthermore, one aspect of this product that particularly stands out is its automatic charging feature. This essentially means that there's absolutely no need for me to keep track or worry about battery life at all during operation. Once the battery starts running low, the vacuum automatically returns to its docking station for recharging before resuming its cleaning task where it left off. This 'set it and forget it' nature not only saves time but also eliminates any possible disruptions due to manual intervention during a cleaning cycle. In essence, once you set up the initial parameters according to your specific needs (like setting up scheduled cleanings), you can simply sit back and watch as your spaces transform from cluttered messes into sparkling havens. In conclusion, after using this smart vacuum for just a few weeks now, I am extremely impressed by how much easier managing household cleanliness has become. Its advanced features such as planned path technology combined with automatic charging have made maintaining a tidy living space less cumbersome than ever before!
Love how efficient this robot vacuum cleaner is! It only vacuums but also mops my floors - talk about multitasking. Its suction power leaves every corner of my house squeaky clean. A definite recommendation from me👍
Dust bunnies be gone 🙌
This little gadget has made cleaning so much easier for me! With its dual function of vacuuming and mopping, it saves me a ton of time and effort. And the best part? It’s self-charging too – no need to manually plug in after each use.
This smart gadget doesn't just sweep my floors; it mops them too! Now that's what I call efficiency 👏
The collision prevention feature on this model has saved both my precious china cabinet AND the device itself numerous times from damage – very grateful for such thoughtful design!
This smart device has truly streamlined my cleaning routine.
Never thought I'd be so impressed by a vacuum cleaner but here we are! The automatic charging feature on this one is a godsend – I can literally set it up and forget about it 😄
The sophisticated sensors on this model prevent any unfortunate falls down stairs or collisions with furniture - peace of mind at its finest!