Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bestellia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestellia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My furball likes his space when he does business and this litter box gives him just that. No more squeezing into tiny spaces or dealing with dirty corners. He hops in there without a second thought, looking as comfortable as if he were lounging on his favorite perch by the window. And let's talk about the self-cleaning feature because honestly, that’s where it’s at! It’s like having a personal maid for your kitty litter needs. No more coming home to unpleasant surprises or going through the hassle of daily scooping chores. This bad boy takes care of everything automatically leaving no mess behind! The best part is seeing my cat enjoy it too! You'd think they wouldn't notice but oh boy was I wrong! He seems to appreciate having an always-clean place to go and who could blame him?
The smart device compatibility of this gadget is just out-of-this-world smooth. It's like it was tailor-made for my tech and let me tell ya, it doesn't get any than that. The operation? Flawless. No hiccups or glitches whatsoever. It syncs up with all my other devices without a hitch and the ease of use is something else entirely. You don't have to be a rocket scientist to figure out how this works - it's user-friendly the core! Plus, there are no annoying wires or complicated setups involved which makes everything so much easier. Now let’s chat about seamless integration – because boy does this product deliver on that front! Whether your phone runs on iOS or Android, rest assured knowing that it’ll work perfectly fine with our little wonder here. And when I say perfect, I mean perfection itself! I've been using this bad boy daily since its arrival and not once did I regret splashing some cash on it; rather each day only reaffirms what an awesome buy it was! And hey if you're sitting there thinking 'Well maybe he got lucky', trust me when I say luck had nothing do with it. This isn’t about hitting the jackpot; instead we’re talking reliable performance every single time! Honestly folks can't express enough how chuffed I am with this purchase 👍
I was skeptical at first but now I'm impressed. This thing actually works, keeps everything clean and fresh-smelling.
Amazing! No more scooping and the smell is gone. I love this automatic litter box.🌟🌟🌟🌟🌟
The third-generation chipset offers improved accuracy and action - something I didn't think would make such a difference until experiencing it firsthand! Now everything runs smoothly without any hiccups or malfunctions. This state-of-the-art litter box keeps odors at bay while providing a clean environment for my precious kitty who deserves nothing less!
i have two cats both different sizes but they can use it comfortably its really spacious
ok
this is definitely worth every penny spent i don't need to worry about cleaning up after my furball anymore 😺
The third-generation chipset does wonders in accuracy of action — an impressive feature!
Super happy with this purchase! My home smells fresh again.
excellent
This product has exceeded all my expectations! The smart device compatibility ensures seamless operation – it’s like having another pair of hands helping out around the house. My cat loves using her new litter box and seems more comfortable than ever before thanks to its spacious design. Its durable plastic construction gives me peace of mind knowing that we will be enjoying its benefits for years to come.
Recommend
The sand anti-leakage plate included in this package was an unexpected benefit. It effectively prevents any messes from happening around the house which is something every cat owner would appreciate.
This is perfect for my kitten. He enjoys the privacy it provides 🐾
so good! no mess around the house anymore thanks to the anti-leakage plate.
No leaks, no messes - just how I like it. Thank you!
Satisfied
My cat loves the spacious design and I love the minimal mess!
As someone who values both technology and convenience, finding this automatic self-cleaning cat litter box was like hitting two birds with one stone! It saves time with automated cleaning and waste management which is fantastic because as much as I love my furry companion; cleaning up after them isn’t always fun or convenient especially on busy days when you’re juggling work calls or household chores simultaneously.
I've got three cats at home all varying sizes this 65L capacity suits them perfectly no complaints here.
✨Fantastic product! Durable plastic construction ensures longevity while maintaining cleanliness in our home.
wow
i've got three cats and this large capacity litter box handles all of them easily
easy to clean, satisfied