Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bestellia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestellia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm very happy with my purchase! This ceramic basin has added charm and sophistication to my bathroom decor. The gold color is not overpowering but subtle, exactly what I wanted!
This round golden ceramic basin has completely transformed my washroom decor. Its elegant design coupled with its radiant glow makes hand-washing feel like a royal affair! Besides being an eye-catcher, it's incredibly sturdy too. I'm so glad I made this purchase!
Impressive
Beautiful golden hue, adds a touch of luxury to our bathroom.
Never thought I'd be gushing over a sink but here we are! This round golden ceramic basin set has transformed my restroom from drab to fab! It’s not only beautiful but also highly durable and easy-to-clean – definitely worth every penny spent.
From the moment I saw this round golden ceramic basin set, I knew it was going to be a addition to my master bath. And boy, was I right! The gleaming gold finish adds an undeniable touch of luxury that complements our existing decor beautifully. But what truly makes this piece stand out is its design - sleek yet functional, making it a perfect blend of style andity. Despite being used daily, there are absolutely no signs of wear or tear which speaks volumes about its quality construction. Cleaning couldn't be easier as well; just one quick wipe down and it spark like new again! Every morning when I walk into my washroom and see this stunning piece shining under the lights, it feels as though I'm stepping into a high-end spa - making routine hand-washing an experience rather than just another mundane task. It's like having a piece of functional artwork in your bathroom that not only serves its purpose but also elevates the entire space.
it’s like having a piece of sunshine in your bathroom 🌞 the warm golden glow makes morning routine feel luxurious.
This round basin set is an absolute stunner! Its quality construction coupled with its elegant design has made me fall in love with my washroom all over again.
Luxurious
This basin set is simply stunning - it's like having a functional artwork in your washroom. The gleaming gold finish adds luxury while the unique design makes it stand out among other fixtures. And despite being used daily, there are no signs of wear or tear which speaks volumes about its quality construction.
Elevates the whole look of my washroom. Highly recommend!
Who knew a sink could make such a difference? This basin set is simply stunning - the gold finish catches light beautifully and gives off an air of opulence that elevates our entire restroom look. And let me tell you, it’s more than just pretty – its quality construction ensures durability as well.
i've always been into unique home decors n this one takes the cake!! such intricate detailing n rich gold colour...totally worth every penny 👍👍
When I first laid eyes on this round golden ceramic basin set, I knew it would be the perfect addition to our master bath. And boy, was I right! The gleaming gold finish adds a touch of luxury that complements our decor beautifully while its unique design makes it stand out amongst other fixtures. But what truly impresses me is its quality construction - despite being used daily, there are no signs of wear or tear and cleaning couldn't be easier! It's like having a piece of functional artwork in your bathroom that not only serves its purpose but also elevates the entire space. Every morning when I walk into my washroom and see this stunning piece shining under lights, it feels as though I'm stepping into a high-end spa - making routine hand-washing an experience rather than just another mundane task.
I am pleased beyond words with this ceramic basin set. The glistening gold finish gives off an air of opulence while remaining tastefully understated - perfect for any modern household!
recommend
The round shape of this basin fits perfectly into our small bathroom space while providing ample room for washing up. It's not just practical but also very stylish – love how the gold color adds warmth to our decor!
Luxurious and practical. Best addition to our master bath.
bought two for our his-n-her sinks...they look fab together!!! they've totally uplifted the whole look n feel of our master bath 💕💕
This product exceeded my expectations by miles! Not only does it serve its purpose flawlessly, but also adds a dash of glamour to an otherwise mundane task like washing hands.
I can't begin to express how thrilled we are with our purchase of this round golden ceramic basin set for our guest bathroom remodel project! Its radiant gold color catches light beautifully giving off an opulent vibe that instantly uplifts the mood each time you enter the room. What’s more? Despite its intricate detailing, maintaining this basin is super easy which saves us both time and effort on upkeep – just one quick wipe down with damp cloth and it sparkles like new again! But don’t let its delicate appearance fool you; this product is built to last with top-notch craftsmanship ensuring durability without compromising style or function. Now every visit to the washroom feels luxurious thanks to this beautiful piece!
This product exceeded all my expectations by miles! Not only does it serve its purpose flawlessly, but also adds an element of glamour to an otherwise mundane task like hand-washing thanks to its luxurious golden glow.
Love the golden finish! It adds a touch of glam to my bathroom.
this thing's more than just eye candy...it’s sturdy, easy-to-clean and looks brand new even after months!! super happy with my decision 😊😊
I've never been so excited about a basin before! This round golden ceramic piece has added such elegance to my bathroom. The warm gold color is just perfect and it's incredibly easy to clean too. I'm beyond thrilled with this purchase.