Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bestellia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestellia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love it!
This wonderful gadget has truly revolutionized my home-cooking experience. As an avid cook who likes trying new recipes regularly, having something that can steam vegetables just as easily as it fries meat or boils noodles is fantastic.
Very helpful and saves me a lot of time
From sizzling stir-fries to steamed desserts, this cooker handles it all with ease thanks to its seven programmable functions – definitely a worthy addition to any kitchen!
👍 Thumbs up for this amazing multicooker! It’s become my go-to appliance whether I'm preparing breakfast porridge or simmering hearty stew for dinner. The best part? No matter what function I use – be it hot pot mode or food steamer – everything cooks evenly without any fuss.
Great
😃 Super impressed with this multicooker!
👌 I am absolutely in awe of this device. From frying up a quick snack to making a hearty soup, it does everything perfectly.
The versatility of this product blew me away. I can fry, steam and even make hot pot in the same appliance; it's like having my own personal chef at home! It's also very easy to clean which is a huge plus for me.
🍲 This multicooker has been an absolute blessing in my kitchen. From frying up some eggs for breakfast to making soup for dinner, this device does it all effortlessly. And the best part? It’s super simple to use and clean – just what every busy person needs!
I was skeptical about buying another kitchen gadget but this multifunctional cooker proved its worth from day one! Whether I'm craving fried food or need to quickly boil pasta - it handles everything with ease while keeping my countertop clutter-free.
The convenience of having one appliance that can do the work of several is just amazing. This cooker has exceeded all my expectations.
This product is a game-changer! It's so efficient and convenient, saving me time on meal prep every day.
💯
highly recommend
🍳Breakfasts have never been easier since getting this multi-use cooker. Can't believe how quickly it heats up and fries eggs.
From hot pot dinners to simple noodle lunches, this multicooker handles everything without any fuss. Love its simplicity!