Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bestellia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestellia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am absolutely over the moon with this daybed! This isn't just any old piece of furniture; it's a true of form and function. The modern design, coupled with the sophisticated grey wood grain finish, fits seamlessly into my decor scheme - adding that touch of elegance I was looking for. But what sets it apart is its versatility; during the day, it serves as comfortable seating for guests and at night, it transforms into an extra bed without compromising on style or comfort. The wooden slats provide excellent support ensuring a good night's sleep every time. Plus, assembly was easier than anticipated which is always a major plus in my book! I've received so many compliments on this piece already... It truly stands out in any room you place it in 👌👌👌
Overjoyed would be an understatement to describe how I feel about this daybed! Its sleek lines and cool gray tone have added such sophistication to my living space while providing practical functionality too. During the day, it serves as cozy seating for when friends come over and at night, effortlessly converts into a comfy bed ensuring restful sleep thanks to its sturdy wood slat support system. Assembly was straightforward making set up less daunting than expected - definitely appreciate that! All-in-all this has been one purchase that’s worth every penny
I can't say enough good things about this daybed! Its modern aesthetic complements my minimalist decor perfectly while offering versatile usability; works great as daytime lounging spot or nighttime sleeping area 🌞🌜 The grey wood grain finish adds such warmth creating an inviting atmosphere within any room you put it in 😊😊😊 And let me tell you something about comfort – those wooden slats do wonders ensuring optimal support whether sitting or lying down!
Love this daybed! It's sturdy, stylish and the grey wood grain is a perfect match for my modern decor.
I'm happy with this purchase. The wooden slats provide excellent support - no more sleepless nights!
One word: WOW! This bed frame is everything I wanted and more. 👍
truly elevated our guest room
i never write reviews but i had to this one... it's that good! the modern design fits perfectly in my apartment and it was surprisingly easy to put together
beautiful
comfy bed at night 🌟🌛
No squeaking or wobbling here - solid build quality through and through!
this thing’s not only comfortable but also adds an aesthetic appeal to any room you place it in 😊
Assembly was a breeze, and the quality is top-notch.
it's truly a standout piece!
this frame has completely transformed our sunroom into a cozy retreat... we couldn't be happier with the result 😍
The wood slat support system works wonders; I haven’t slept this well in ages!
thrilled with my purchase
This bed frame is just what our guest room needed. The grey wood grain is so modern and trendy!
From its sturdy construction to the stylish design, it's an absolute winner
quality of this daybed really stands out - it’s solid, well-made and looks great too
Very pleased
dream come true
Just what I needed for my small apartment. Now I have an bed without sacrificing space or style!
adds such a modern touch to my room
this was so easy to assemble... not to mention it looks great in my living room 😊