Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bestellia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestellia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The color is beyond gorgeous – adds an elegant pop to my living room decor.
Sitting all day isn’t as tiring when you have such an amazing sofa at home lol 😉
This three seater feels tailor-made for me - snug as bug in rug!
My living room's never looked better, this sofa is a showstopper!
My living room has been transformed by this plush 3-seater. The fabric feels so luxurious to touch and the cushions are incredibly comfortable, making it a perfect spot for lounging or entertaining guests. It's not just about comfort though, the design is sleek and modern which adds an elegant touch to my space.
The comfort level of this 3-seater is off the charts. Love it!
This couch me looking forward to lazy weekends even more.
Absolutely adore the fabric! Feels so luxe and looks fantastic too.
Who knew a sofa could make such a difference? It's like my living room has had a complete makeover. This plush 3-seater is the star of the show!
This couch is everything! Super comfy, looks great and fits perfectly in my space. Couldn't be happier with this purchase.
The fabric on this sofa feels so luxurious - it's like sitting on velvet clouds. Plus, the color just gives that extra pop to my decor.
This sofa is truly a work of art! Not only does it offer supreme comfort with its soft fabric and cushy seating, but it also exudes with its sophisticated design. I love how it effortlessly blends in with my existing decor while still standing out as a statement piece.
Seriously impressed by how well-made this 3-seater is. Sturdy, comfortable and stylish - ticks all boxes for me!
I'm absolutely loving our new sofa! It’s super cozy and adds an elegant touch to our home.
This three seater has become the favorite spot in our house - perfect for lounging or watching TV after a long day.
It was love at first sit with this one! The comfort level of this 3-seater is beyond words... absolute bliss!
Absolutely adore how soft yet durable the fabric on this couch is. And it hasn’t shown any signs of wear even after months of use… impressive indeed!
Stylish and comfy, this sofa is a winner all round!
Loving the luxurious feel of this 3-seater. Pure bliss!
This couch has made my living room the ultimate chill spot.
Super cozy! Feels like lounging on a cloud.
This 3-se fabric sofa is the epit of and comfort. The feel of the fabric combined its sturdy design makes an absolute winner for me It's truly a centerpiece has elevated my living decor.
The fabric feels so luxe - it's like sitting on velvet clouds!
So impressed by how well-made and sturdy this 3-seater is.
I'm absolutely smitten by this 3-seater sofa! Its chic design coupled with unmatched comfort makes for a winning combination. The color is vibrant yet subtle enough to complement any decor style seamlessly. Plus, despite being used daily, the fabric shows no signs of wear or tear - testament to its superior quality!