Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bestellia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestellia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This fabric sofa is a dream come true. It's got that perfect blend of comfort and style, making it an instant hit with everyone who visits my home. The plush seating makes you feel like you're floating on air, while sturdy construction ensures it'll be part of our family for years to come I was particularly impressed by the color - it adds such a vibrant touch to my living decor without being too overpowering or flashy. Plus, the customer service was top-tier; prompt delivery and easy assembly made this purchase a breeze.
Man, this sofa is a little piece of heaven! So comfy and plush. 😊
Loving the luxury feel of this 3-seater
Just got our new 3-seater and I'm in awe! It fits perfectly in our space.
What an upgrade from my old couch! This one’s super luxurious yet affordable. 💖
I mean come on, who wouldn't fall for such comfort? Plus it looks great too!
The color is absolutely stunning – adds a nice pop to my living room decor.
wowza!! never knew i could love a couch much, but here we are.This fabric sofa has brought so much warmth to my house The texture is just perfect.
Sitting all day isn’t as bad when you have such an amazing sofa at home lol 😉
This three seater feels like it was made just for me - snug and comfortable!
The delivery was prompt and assembly a breeze. Great service overall 👏
I've had this for 6 months now and it still looks as good as new...
A little on the firm side but hey, it’s growing on me. Still love it though!
I've had many couches in my lifetime but none compare to this 3-seater fabric sofa! Its luxurious look and feel have transformed my living space into something out of a high-end catalog. Sitting on it feels like sinking into clouds after a long day at work - pure bliss! And despite having kids around all day (you know how messy they can get), the fabric has remained as pristine as ever thanks to its stain-resistant properties. A bit firm initially but over time, we've grown quite fond of its supportive structure!
This sofa has added a touch of class to my living space - totally worth every penny spent.
Feels like sinking into a cloud after a long day at work... absolute comfort!
The color hasn't faded one bit despite direct sunlight exposure - impressive quality indeed...
Sofa arrived well-packed without any damage - kudos to their packing team!
Man, sinking into this fabric sofa feels like dropping onto a cloud after a long day. It's the ultimate relaxation station! 😊
This 3-seater is pure luxury! Feels like being cradled by a marshmallow.
wowza!! didn't know I could get so attached to a couch, but here we are. texture of this beauty has brought so much warmth and coziness to my living room.
Just set up our new 3-seater and it fits perfectly in our space - like it was made for us!
A major step-up from my old couch! This one’s super plush yet doesn’t break the bank 💖
I mean seriously, who wouldn't fall head over heels for such comfort? And it looks smashing too!
Wowza!! This three-seater has exceeded all expectations! From its elegant design that complements any decor style seamlessly, to its ultra-comfortable cushions that make me want to lounge all day – everything about this piece screams luxury! What surprised me most though was how well it wears; even after six months of heavy use and direct sunlight exposure, there hasn't been any fading or wear & tear whatsoever... now that’s impressive quality indeed!