Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bestellia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestellia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've always been a bit of abody, but this smart platform bed has taken my love for comfort to new heights. The upholstered headboard is not only stylish but incredibly comfortable too – perfect for those lazy Sunday mornings spent reading in bed. And speaking of reading, the integrated LED lights are nothing short of revolutionary They provide just the right amount of light for late-night page-turning disturbing anyone else's sleep But it doesn't stop there; this bed also comes with storage drawers which have proven to be an absolute lifesaver when it comes to decluttering and organizing my room. I can conveniently store away extra sheets, blankets or even off-season clothing items like winter coats and sweaters freeing up invaluable space in my wardrobe. All these features combined make this more than just another piece of furniture - it’s become a lifestyle upgrade that I never knew I needed!
When I first heard about this smart platform bed, I was intrigued but skeptical. However, after using it for a few weeks now, I can confidently say that it has exceeded all my expectations. The upholstered headboard adds an elegant touch to the entire of the bed and gives me maximum comfort during those lazy Sunday mornings when all I to do is sit back with a good book Speaking of reading in bed, the integrated LED lights are nothing short of - they provide just enough light so you can read without disturbing your partner's sleep. But what really takes the cake for me are the storage drawers underneath! They have proven invaluable in helping declutter my room by providing ample space for storing extra sheets and blankets or even off-season clothing items like winter coats and sweaters which otherwise take up too much closet space.
I must admit, I was initially drawn to this platform bed due to its chic appeal - with its stylish upholstered headboard adding a luxurious feel to any bedroom decor. However, after using it for a few weeks now, I can confidently say that its practical features are equally impressive if not more so! Starting with the LED lights which provide just enough light for comfortable bedtime reading without being too harsh on the eyes or disturbing your partner’s sleep. Then there’s also these spacious under-bed storage drawers which have proven invaluable in keeping my room tidy by conveniently hiding away any clutter such as spare bedding or seasonal clothes etc., freeing up much-needed wardrobe space.
Simply in love with this bed! The smart LED lights are a dream and the storage drawers have freed up so much space in my room. A top-notch purchase! 😍
This bed is amazing. It's got everything - comfort, style, practicality. And those LED lights... wow!
The upholstered headboard it such a chic look while the drawers provide ample storage.
something out of an interior design magazine
the led lights on this bed make bedtime feel like a futuristic experience! and i can't get over how handy those storage drawers are.
Seriously impressed by the quality of this platform bed
this thing is so cool!!!
Never thought I'd be raving about a piece of furniture but here we are... This smart platform bed is just brilliant!
I'm all about efficiency and practicality which makes me appreciate how well-designed this piece really is - LEDs for night-time reading and built-in storage? Yes please!
Absolutely adore mine
👍😁
Highly recommended!
this platform bed is everything i wanted - it's stylish, comfortable, practical... what more can you ask for?
The LEDs make night-time reading so much easier! Plus the under-bed drawers are perfect for storing extra sheets and blankets.
an absolute win
I can read in bed without disturbing my partner and the storage drawers have helped declutter our bedroom. Brilliant!
every feature of this platform bed screams quality
looks amazing in my room 😍
This is not just a bed; it’s an experience!
Aesthetically pleasing and practically designed
Finally found what I was looking for!!
The LED lights are a great touch