Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bestellia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestellia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This mattress has been an absolute revelation. It's like having my own little slice of heaven right in comfort of my home. The bamboo cover is incredibly soft to touch, and it helps me stay cool throughout the night, which was a game-ch for me because I used to wake up sweating on my old mattress. This one cradles you just right - not too firm that it feels like sleeping on a rock, nor too soft that you sink into it; it strikes the perfect balance. The memory foam contours perfectly to my body shape providing exceptional support and relieving all pressure points which have significantly improved my sleep quality. Delivery was swift with no hiccups, and setting up was a breeze – no complaints there! Every penny spent on this product has been worth it as every night I look forward to sinking into its inviting embrace knowing that a good night’s rest awaits.
The memory foam contours perfectly to my body shape providing exceptional support and relieving all pressure points which have significantly improved my sleep quality. Delivery was swift with no hicc, and setting up was as easy as pie – no complaints there! Every penny spent on this product has been worth it as every night I look forward to sinking into its inviting embrace knowing that a good night’s rest awaits.
I love how the memory foam cradles my body perfectly, providing just the right amount of support and comfort without being too firm or too soft. It's an absolute relief to finally get some good sleep after struggling with uncomfortable mattresses in the past. What sets this product apart is its ability to relieve all pressure points – it feels like sleeping on clouds! Furthermore, delivery was super quick and setting up was as simple as could be
Absolute comfort! The bamboo cover is so soft and the memory foam cradles you perfectly. Love it!
I slept like a baby, best purchase ever 🛌💤
firm yet comfortable
it's just right - not too hard, not too soft. i'm sleeping better than ever.
Highly recommend 👍
Simply divine!
In love with this mattress! It keeps me cool throughout the night thanks to its bamboo cover.
top-notch in terms of quality and comfort
So comfy and supportive!
Super easy setup and delivery was quick no complaints here.
finally getting some good sleep
A dream come true.
Best sleep ever.
Relieves all pressure points, heaven!
this mattress is a perfect blend of firmness and softness
The bamboo cover adds an extra level of comfort and the memory foam contours to my body perfectly.
Worth every penny!
Amazing value for money! The quality, comfort, and support this mattress provides is unmatched.
memory foam provides perfect support
It's not hard or too soft - just for me.
one of my best purchases
This mattress is pure bliss!