Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bestellia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestellia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i’m so glad i bought this kids play teepee tent for my children. they absolutely adore it. the setup was simple and the instructions were clear. the fabric is soft yet sturdy, and the wooden poles give it great stability. it’s big enough for my kids to play together inside and they love the cozy feel it provides. the window is a fun feature that they enjoy peeking through. it’s also easy to move around and doesn’t take up too much space when stored. this teepee has become their favorite spot to play and read. it’s wonderful to see them so happy and engaged. highly recommend it to any parent.
Love the machine washable feature! It makes maintaining cleanliness so easy, plus it provides ample space for fun activitiesli>
This teepee has been a game-changer for us. Not only does it provide my child with fun space, but its machine washable feature makes clean-up simple and stress-free. I love that we can keep their play area fresh and hygienic without any hassle!
This tent offers ample space for fun-filled indoor adventures.
I'm impressed with the quality of this teepee. It’s durable and safe for kids.
This tent offers ample space for my little ones' adventures yet it fits comfortably in various areas of our home. I love that it’s machine washable, making my life a lot easier when cleaning time comes around! The materials used are also top-notch, ensuring a safe and comfortable environment for my kids.
Foldable feature is ok
We're all about eco-friendly products at our house so knowing this tent is made from recycled ABS material was a major selling point for us. Plus, the quality materials like solid pine wood and soft cotton ensure durability and comfort.
This teepee tent has been a fantastic addition to our home. my kids love having their own special place to play and use their imagination. the setup was very easy and the materials are of high quality. the fabric is durable and the wooden poles are strong, ensuring the tent stays upright. it’s spacious enough for my kids to play in comfortably and they love the cute design. the window adds an extra element of fun. i appreciate how easy it is to take down and store when not in use. this tent has provided countless hours of joy and creativity for my children. highly recommend it to anyone looking for a fun and durable play tent.
My children absolutely love playing inside this spacious yet compact teepee, whether indoors or outdoors during family picnics.
The quality of materials used here deserves applause – solid pine wood providing sturdiness while soft cotton ensures coziness during playtime – all these without compromising on being eco-friendly as they’ve incorporated recycled ABS!
No more mess around the house, all toys are now inside this cool teepee 😊
The combination of comfort, safety, quality materials and eco-friendliness in this product really stands out to me as a parent. Knowing my children are safe while they enjoy their imaginative adventures gives me peace of mind.
This teepee tent has been a wonderful addition to our home. The size is perfect for my child's imaginative play and fits comfortably in various areas of the house without taking up too much space., it's made from quality materials like solid pine and soft cotton, which means it's both durable and comfortable.
My child loves this teepee, it's their own little world where they can play and imagine.
Our family absolutely loves this tent! It's the perfect size, not too big and not too small. The kids can play inside comfortably, and it fits perfectly in various areas of our home without taking up too much space. We've even taken it outside for some backyard fun! And let me tell you about cleaning - it's a breeze because it's machine washable!
Apart from being incredibly entertaining, what sets this tent apart is how easy it is to maintain - just toss it in the washing machine when needed!
It's the perfect size to fit anywhere in our house yet spacious enough for their imaginative playtimes.
i bought this teepee tent for my kids and they couldn’t be happier. it was easy to assemble and feels very sturdy. the fabric is high-quality and the design is really cute. it fits perfectly in their playroom and provides a great space for them to read, play, and even take naps. the window is a fun addition that they love. it’s also easy to move around and doesn’t take up too much space when stored. this teepee has quickly become their favorite place to hang out. i’m so pleased with this purchase and would highly recommend it to other parents looking for a fun and practical play tent for their kids.
What sets this teepee apart is its easy-to-clean feature! With children around, things can get messy quickly but thanks to its machine washable nature, maintaining cleanliness has become so simple. Moreover, it provides ample space for all sorts of fun activities.
What a fantastic purchase! The size of the tent is just perfect for indoor and outdoor use.
This tent has become a favorite spot in our home. It's just the right, fitting perfectly in various spaces without taking up too much room Plus, it's machine washable which is a huge bonus for me!
I appreciate that this product uses recycled ABS material along with solid pine wood and soft cotton – these choices not only ensure durability but also contribute towards sustainability. It’s great knowing I've made an eco-friendly choice!
so cozy and safe, i appreciate the quality materials used here
so cozy and safe, i appreciate the quality materials used here