Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bestellia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestellia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Stronger, sturdier, and more durable than I expected. It also matches the interior of our car perfectly. Very easy to install - it just buckle clips around the headrest and the rest lays and stays in place after that. Prevents any permanent indentations being created to the actual car’s seat. Happy with my purchase!
Love these!! Excellent quality and look 😍😍😍
No fuss installation in less than a minute - perfect for busy parents like me.
I purchased one and liked it so well that I purchased a second one. I currently watch two grandchildren so have two carseats. They are very well made and were easy to install. They will protect the seat in the car and be easy to wipe down if dirty. I would recommend this product.
Love this car seat protector! It's saved my seats from all sorts of messes. 👍
I recently installed the two products I purchased from you. I have attached photos of the installation. The products look very good in my car and should protect my seats from the car seat. Thank you for making such high-quality products and for shipping the items to me so quickly. I look forward to many years of use.
I've had this mat for a couple of weeks now and I'm loving it! It's easy to install and does excellent job protecting my seats from dirt and scuffs caused by baby car seats.
I was concerned that I would have to remove this seat protector every time someone got in my car, but thus far, folks have not complained of discomfort. Additionally, when I order food and place it on the protector, a wipe with a damp cloth seems to do the trick
I received this a month ago but only now have time to write a review. and I'd give 10 out of 10! I ordered four of these because I often travel with my family. these protectors perfectly cover the seat, don't slip,and are easy to clean with ordinary wet wipes. definitely worth the price! highly recommend these to anyone who often drives with kids and wants to have a stylish and actually working seat protection
Waited for my order for a week and a half, but the seat cover itself is really good.
Beautiful and durable seat protection! The color is just perfect for a brown interior. Very satisfied. Thank you!
Excellent 😊
thank you we absolutely love our new car seat protectors they are pretty and perfectly made will definitely order from you again
recommend
Very nice material, sturdy! Very easy to install. I wish the sides were a little wider on the bottom part, my toddler like to get in her car seat by herself lol so I get sneaker prints on the seat. This is definitely one of those “you get what you pay for”, price matches the craftsmanship and material!
We ordered two Car Seat Protector Mats - Hexy One to keep the leather seats on our new car protected from car seats and our busy sons! They match the trim well, were easy to install and are doing a great job keeping our car clean. I would purchase other products from Owley’s in the future.
Great seat mats of excellent quality.Fit our minivan just perfectly:) We really love the design as they look really nice in our brown cabin. You can't compare these to cheap amazon seat covers! Also thank you for fast shipment!
Thank you so much! Can't say it enough, I'm very happy with the product!
Just received my seat cover protectors and I am very satisfied with the items. Fit great on my 2022 Toyota Highlander. Great quality and nice packaging. I highly recommended their products.
Fits perfectly on my seat and doesn't move an inch while driving! Superb quality 👏
Great colors and quality. It came a little wrinkled, but after a few days of use everything is fine. Shipping took 5 days.
The protector fits perfectly on the Hyundai Creta car. The fabric is excellent, the lines are even, the threads do not stick out. We are happy with the purchase.
the protector fits our car very well, don’t move or roll down the seat when driving. my child seat is firmly attached so everything looks safe
Absolutely love how it keeps everything clean especially with kids in the backseat
this eco-leather material feels premium yet sturdy enough to withstand daily use 🌱💪