Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bestellia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestellia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
who knew a sink could make such a difference? It's classy yet modern at the same time… love it!
satisfactory
I've been using this combo for about two weeks now and so far so good! No issues with functionality or appearance whatsoever...
When it comes to home decor, I'm all about finding pieces that combine style with functionality and this golden faucet and ceramic basin combo does exactly that! From day one of installing them in my powder room (which by the way was super straightforward), they've become a statement piece drawing compliments from everyone who visits. The gleaming gold finish on the tap is simply stunning and doesn't show fingerprints at all - now there's something I didn't know I needed until I had it! As for the sink itself? It's got great depth preventing water from creating mess every time hands are washed plus its design adds sophistication while being contemporary at same time absolutely love how these two items have transformed my restroom into something akin high-end spa 😊
Seriously impressed by this purchase. The gold-plated faucet looks luxe while the ceramic basin gives off an elegant vibe--a perfect match indeed 😍
The packaging was secure. Both pieces look even better in person!
Last but not least: what you see is what you get folks... these items look exactly as they do online maybe even better if possible 😉
I'm obsessed with this combo's luxe vibe and functionality.
i couldn't be more smitten with this product 😍. that gold plating on the faucet glimmers so beautifully, adding such a luxurious aura to my lavatory.
The quality of this combo is exceptional and surpassed all my expectations. They look so elegant and high-end but are surprisingly affordable. I'm absolutely thrilled with this purchase and would highly recommend it to looking to elevate their bathroom decor.
this combo has truly exceeded all my expectations in terms of quality. they look high-end but are surprisingly budget-friendly! i'm overjoyed with this acquisition 🙌
this set has added an exquisite touch to our restroom. not only is it beautiful but also highly efficient - no leaks or drips whatsoever!
wow, these items are really well crafted... they've transformed my old dull bathroom into something akin to a luxury spa 😊
I've been on the hunt for a bathroom upgrade that would not only be functional but also add an element of luxury to my space. This golden faucet and ceramic basin combo have proven to be exactly what I was looking for! The installation process was surprisingly easy, even for someone like me who isn particularly handy - it was literally as simple as pie. And let's talk about the aesthetic appeal: the gold-plated faucet shines beautifully without showing any fingerprints, which is a huge win in my book. Paired with the ceramic sink that has just the right depth to prevent water from splashing everywhere when washing hands, this set is truly eye-catching. Plus, they look way more expensive than they actually are! If you're thinking about getting this combo, don't hesitate... its elegance will surely impress your guests too!
The depth of the sink is perfect - no water splashing!
nice
the installation was as easy as pie 🥧 even for someone like me who isn't exactly handy! and oh boy, that golden gleam brings joy every time I step into the room.
this purchase is worth every penny spent... robust build quality plus top notch design equals one delighted customer here 😉
both pieces arrived securely packaged which was much appreciated. after setting them up, they looked just as good if not better than their online pictures!
Transformed my dull bathroom into something akin to a high-end spa 😊
Super
i can't stop admiring how stunning this set looks in my powder room. the gilded faucet paired with a ceramic basin is truly eye-catching.
This set is simply stunning! The gold-plated faucet shines beautifully without showing fingerprints which is a big win for me. And let's talk about that ceramic sink - its depth is perfect, preventing water from splashing everywhere when washing hands. Truly an excellent investment!
Breathtakingly beautiful set, adds instant elegance to any restroom.
seriously folks don’t hesitate buying this combo… its elegance will surely leave your guests impressed too!