Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bestellia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestellia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Affordable luxury that's easy to clean and maintain.
Elegant
The aesthetic appeal of this combo cannot be overstated; it's chic, modern, and adds such an elegant touch to any bathroom decor. And oh boy does that glass vessel catch light beautifully creating an almost ethereal glow ✨
This combo is a true value for money. It looks way more expensive than it actually was, and the quality is superb.
It's easy to clean and maintain - just wipe with a damp cloth! Highly recommend!
this combo has added such an upscale feel to my boring old bathroom...it’s like having a mini spa at home 😍 the quality of both the sink and faucet is top-notch; they feel very durable yet look incredibly sleek.
Elegant touch to the decor, chic yet modern design.
I've always wanted to give my bathroom a makeover, and this sink and faucet combo was just the perfect addition. The glass vessel is absolutely stunning; it catches light beautifully, creating an almost ethereal glow in my bathroom. Its matching faucet further enhances its beauty - together they make such a statement Moreover, I'm impressed with their functionality too. The water flow from the faucet is smooth & steady without any splashing issues which makes using them a every time. They were also surprisingly easy to install thanks to clear instructions that came along with them. It's been three months now since I installed these pieces and so far there have been no issues whatsoever - no leaks or cracks! Plus, maintaining them is as simple as wiping down with a damp cloth! Highly recommend for anyone looking for affordable luxury.
this sink/faucet combo has added such an upscale feel to my bathroom...it’s like having a spa at home 😍
This glass vessel sink and faucet combination exudes luxury without breaking the bank! Three months in and I've had no issues at all - installation was easy too. The aesthetic appeal of this combo cannot be overstated; it's chic, modern, yet elegant.
Sleek
The glass vessel catches light beautifully, creating an almost ethereal glow in my bathroom.
Installation was a breeze, and it looks incredibly sleek. 👏
I have been using these pieces for about three months now without any hitches. Installation was straightforward too which is always a bonus.
The moment I saw this sink and faucet set, I knew it would be perfect for our small guest bath remodel project...simple yet classy indeed! Love how unique it looks in our home 💕 Not just aesthetically pleasing but also functional providing smooth & steady water flow from the faucet without splashing everywhere which we appreciate. The installation was straightforward too which is always a bonus. Plus, it's easy to clean and maintain - just wipe with a damp cloth! Highly recommend!
Three months in with this product and it has exceeded my expectations! Installation was straightforward, thanks to clear instructions provided. Plus, it looks way more expensive than it actually was value for money indeed!
Value for money? Absolutely! This combo looks way more expensive than it actually was, and the quality is superb. It's easy to maintain too which makes it even better value in my book!
I have been using this combo for about three months now without any issues. The installation process was straightforward too.
Impressive
Luxury at an affordable price point - totally expectations!
What an amazing find! This combo has totally transformed my guest bath into something classy and unique. Love how it doesn't take up much space yet adds so much character 💕
When I first set eyes on this sink and faucet combo, I knew it was exactly what my bathroom. The glass vessel is simply stunning - it catches the light in such a beautiful way, creating an almost ethereal glow in my bathroom. Its matching faucet only enhances its beauty; together they make a real! But what really impresses about these pieces is their functionality too. The water flow from the faucet is smooth & steady without any splash issues which makes using them such joy time. Installation was surprisingly easy as well thanks to clear instructions that came along with them. Plus, maintaining these pieces has been as simple as wiping down with a damp cloth! It's been three months now since installation and so far there have been no issues whatsoever - no leaks or cracks! This combination of style, function & ease all in one package truly offers value for money.
This product adds that extra oomph factor to our washroom, making it look modern yet elegant.
This was exactly what we needed for our small guest bath remodel project...simple yet classy indeed! Love how unique it looks in our home 💕
recommend