Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bestellia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestellia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This kit is a delight! The attention to detail in each piece is amazing. It's more than just a model, it's like having your own tiny paradise.
I've always been a fan of mini but this takes the cake. The little jewels are such a cute surprise!
A rewarding sense of accomplishment after finishing assembly. My friends can't stop complimenting me on it!
it's so much more than a model, it's like having your own tiny oasis. the quality and details are top-notch 👌👌
This isn't just decor, it's also therapeutic assembling it together. Brought out creativity I didn't know I had!
This garden house kit is a fantastic journey into the world of miniatures. The attention to detail in each piece is incredible, and assembling it was surprisingly therapeutic. It's more than just a model it truly feels like you're creating your own little paradiseli>
Satisfying
The quality this kit blew me away - sturdy yet delicate looking. Each piece is meticulously crafted to mimic real life, making it an absolutely charming addition to any space! Plus, the clear instructions made assembly a breeze.
I've always been a fan of mini but this takes the cake! From easy assembly with clear instructions to adorable little jewels hidden inside as surprises, everything about this garden house kit has exceeded my expectations!
I must say, this garden house book nook kit is one of those rare finds that you can't help but fall in love with. From unboxing all the way through completion, every step was filled with anticipation and excitement. The easy-to-follow instructions made assembly effortless even for someone like myself who isn't crafty by nature. But what really sets this product apart from others on the market is how incredibly rewarding it feels once completed – there’s nothing quite like seeing your very own miniature paradise come together right before your eyes! Plus, having such a unique decorative element now adorning my home brings me immense joy every time I look at it.
A rewarding sense of accomplishment after finishing assembly can't be overstated. Not only did I have fun putting together this beautiful miniature garden house but now every time I look at it on my bookshelf, I feel proud that I created something so lovely myself!
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What an amazing find! This isn't just decor; assembling each part brought out creativity I didn’t know existed within me. And now that finished product sits beautifully among other decorations adding its own unique charm!
This Garden House Kit has been nothing short of magical for me – from unboxing all components through completion every step was filled with excitement & anticipation . Now having such unique decorative element adorning my home brings immense joy daily
Excellent kit! It's a journey into a tiny, enchanting paradise. 🌸
This garden house kit has been a delightful journey into the world of miniatures for me. The attention to detail is absolutely phenomenal, each piece meticulously crafted to mimic real life. It's more than just a model, it's like having your tiny paradise at home. I was particularly impressed with the high-quality materials used, which not only ensure durability but also add to its realistic appearance. What truly makes this kit stand out though are the mini jewels that come included - they added an element of surprise and delight as I was assembling it! And speaking of assembly, it's so straightforward thanks to the clear instructions provided.
Loved the easy assembly process thanks to clear instructions provided. Definitely buying another as a gift soon.
Impressive
When looking for something unique as a gift for my best friend who loves creative projects, I stumbled upon this garden house book nook kit online and decided to give it a go...and boy am I glad I did! This charming little gem turned out to be much more than just an ordinary present; instead providing hours of entertainment during assembly and continuing to bring smiles long after completion due its exquisite details and overall charm sitting on her shelf at home.
The quality is superb – sturdy yet delicate-looking pieces make up this beautiful miniature paradise that adds such unique charm any space in our home! Each part inside reflects meticulous craftsmanship while adding up towards creating an enchanting miniature version reality within homes - definitely making these kits memorable gifts anyone!
👍
A rewarding experience that results in beautiful home decor!
Loved how easy it was to assemble thanks to the clear instructions provided. The high-quality materials ensure durability and add realism which makes for such unique charm in my home decor! Definitely planning on buying another one soon as a gift.