Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bestellia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestellia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely love the enclosed design. It's like a private suite for my cat! 😻
Highly recommend!
The moss green color blends seamlessly with our home decor. Plus, it’s sturdy and practical.
The variety of colors available made it easy for me to choose one that matches my home decor. Durable, practical and stylish - I'm impressed!
This litter box has made life so much easier - no mess no smell.
Loving the quality of this product; durable plastic that's easy to maintain 👌
Perfect.
Got it in white – looks sleek while ensuring kitty comfort & hygiene 🐾
Cleaning up after my cat has never been simpler or more stylish! A definite must-have for all cat parents.
I'm impressed by its spacious interior suitable even for larger cats 🐱👓
No more tracking litter around the house thanks to this fully enclosed design. My home stays tidy now 😺✨
When we first adopted our feline friend from a local shelter last year, we were clueless about how much having a cat could affect our living environment—especially regarding smells and cleanliness! But since we got this fully-enclosed litter box (in moss green color that perfectly matches our indoor plants), things have improved dramatically: no more unpleasant odors lingering around nor scattered litters on our floor anymore! It's super easy-to-clean feature makes maintaining hygiene so simple now too.
recommend
ok
Sturdy, easy-to-clean and odor-free
Mochi-shaped? Yes please! This cute little thing fits right into any corner of my apartment 🏠😺
Cat approved ✅ Human approved ✅ Easy cleaning makes life simpler while ensuring hygiene
Loving the enclosed design
Durable plastic construction ensures longevity; definitely worthwhile
Bought two of these - white & light blue; they're functional yet add charm too! High-quality plastic construction ensures durability while their spacious interior suits cats of all sizes. Easy cleaning makes life simpler while ensuring hygiene.
Bought two in light blue & white; they're functional yet add charm too! Easy cleaning makes life simpler while ensuring hygiene 🐱
The moss green blends seamlessly with our plants - practical yet stylish.
As someone who values both functionality and style when it to pet products, I am beyond satisfied with this purchase! This litter box is the perfect combination of practicality and charm - its fully enclosed design keeps messes contained while minimizing odors; meanwhile, the mochi shape adds an unexpected touch of whimsy that never fails to bring a smile to my face whenever I see it. Moreover, thanks to its spacious interior, even my largest cat has no trouble using it comfortably. Easy maintenance is just another bonus on top!
keeps my home clean while ensuring comfort for my cat 🐱
Highly recommended! This mochi-shaped litter box is not only functional but also adds charm to any room 💖