Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bestellia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestellia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This mochi-shaped litter box is the cutest thing! Every time I see it, I can't help gush over how adorable it looks. It's like they've taken the charm of a squishy mochi and turned it into something practical for our feline friends. My cat took to this litter box instantly. Didn’t even bat an eye before making himself at home in there. And that’s saying something! Not only does my kitty love this new addition to his life but so do I. Why you ask? Simple - because this little gem has some serious odor-containing powers! We all know that dealing with pet waste isn't exactly a walk in the park and anything that makes that job easier gets two thumbs up from me. This nifty litter box manages to keep those unpleasant smells locked away where they belong – inside the box and not wafting through my living room when guests come over. This means no more awkward conversations or frantic air freshener sprays before company arrives. Just remember though: while its appearance might make you crave some sweet Japanese treats don’t be fooled; despite its dessert-like shape...this ain't edible folks!
t's sturdy as heck and can withstand pretty much anything thrown its way (or in my case anything my cat throws at it). This isn't some flimsy piece of plastic we're talking about here; it's made to last and trust me when I say it delivers on that promise. My fur baby absolutely loves the privacy aspect of it. Cats are notoriously independent creatures who enjoy their alone time every now and then (don’t we all?). Well with this gem right here they get just that – a private little haven where they can chill out undisturbed.
My cat likes his own little private corner where he can do his business without any prying eyes on him. This enclosed design hits that sweet spot perfectly for him. It's like his own personal fortress of solitude if you catch my. Not only does it give my big guy enough room to move around comfortably but also offers an element of privacy that most other models just don't provide. It’s almost as if it was tailor-made for him!
The light blue color of this litter box matches perfectly with my room decor. Plus, it's super easy to maintain.
Finally found a stylish yet practical solution for our feline friend’s needs - no mess or smell!
I've tried different types of litter boxes before, but nothing compares to the quality and convenience of this one – durable construction ensures longevity while its spacious interior suits cats of all sizes.
i absolutely adore the moss green option – blends in well with our plants while providing comfort for our kitty.
👍👍👍👍
this one definitely stands out from other look-alike products due to its superior quality plus i'm loving the variety of colors available 😻
durable
No more unpleasant odors around the house since we got this enclosed design cat loo. Very satisfied customer here!
Bought two in different colors - white & light blue; they're not just functional but add charm too!
Seriously impressed by how well-made these are💸💖
Satisfied.
my cat loves her new private space, and i love that it keeps my living room clean and odor-free.
I've tried different types of litter boxes before, but this one takes the cake. Durable, easy to clean, and looks good too!
As a cat owner, I've tried various litter boxes over the years. This mochi-shaped one has been a revelation! Not only does it look great in my home with stylish design and variety of colors, but it's also practical. The fully enclosed design keeps odors contained and offers privacy for my feline friend.
This fully enclosed design is perfect for our shy kitty - she feels safe while doing her business 🐾
A big thumbs up 👍
the light blue one blends in beautifully with my bathroom decor. sturdy construction ensures longevity 💙🚽
I've been a cat parent for years and I've tried many different litter, but this mochi-shaped one really stands out. Not only does its enclosed design provide my cats with the privacy they love, it also helps to keep odors contained which is a huge plus. The high-quality plastic construction ensures durability while also making cleaning easy and efficient. And let's not forget about the aesthetics - available in various colors, it can easily blend into any room decor without looking out of place or unattractive.
Never thought I'd call a litter box stylish until I got this mochi-shaped gem! It's functional yet aesthetically pleasing 😺🌟
This is such a charming addition to our home decor without compromising on functionality or quality. My cat loves her new private space and I love that it keeps the surrounding area clean and odor-free.
Best purchase for my feline friend, keeps odors in check and is super easy to clean!
Impressed.