Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bestellia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestellia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm absolutely blown away by the beauty and practicality of this product! Not only does its energy-efficient LED illuminate my bedroom perfectly but its sleek copper color adds elegance to my decor. The ginkgo leaf design is a unique touch that I haven't seen anywhere else.
Absolutely love the gink leaf design, it adds such a zen touch to our modern decor!
i LOVE it!!
An amazing piece that complements various decors. It goes perfectly with both our vintage and contemporary furniture pieces.
👌
The sleek copper color combined with the marble shade creates such an elegant ambiance in any space. 🌟
The moment you turn on this beautiful wall lamp you can't help but appreciate how much thought went into designing such an exquisite piece. Its warm glow gently illuminates every corner giving off an ambiance so cozy that makes everyone feel instantly at home whether they're having dinner or simply lounging around in the living room after work.
Seriously impressed by the quality of this product - premium copper and marble look stunning together!
great!
If there's one thing we love more than the sleek copper finish on this amazing wall lamp – it’s definitely got to be its energy efficiency feature! This beauty doesn’t just brighten up our kitchen area stylishly; it also helps us save on electricity bills which is always appreciated!
if you're looking for quality, style and energy efficiency...this is your pick! beyond satisfied with my purchase 😁
Very good
As a lover of modern design with a touch of zen, this lamp has been the perfect addition to our bedroom. The ginkgo leaf design is beautiful and adds an air of tranquility to the room. Plus, it's energy-efficient which means we can have it on all evening without worrying about running up our electricity bill.
What I appreciate most about this lamp is how well-crafted it is – you can tell a lot of thought went into designing such an exquisite piece! The size options are great too; we got one for our high-ceiling foyer as well as for our cozy kitchen area - both look stunning!
The moment I unboxed this lamp, I knew it was going to be a centerpiece in our home. The combination of the copper body and marble shade is simply stunning, and the ginkgo leaf design adds an elegant touch that's hard to find elsewhere. It's not only beautiful but also energy-efficient - a great addition to any space!
Stunning
The elegant gold color of this wall lamp perfectly complements our modern home decor while adding a touch of zen-inspired serenity. Its size fits gracefully even in small spaces like our foyer, making every entry into our home welcoming.
ok
satisfactory
My study room has been transformed into a haven of tranquility thanks to this beautiful wall lamp. The copper body and marble shade emit such a warm, inviting glow that I find myself more time in there than anywhere else in the house.
This allopper body wall lamp with its unique ginkgo leaf design is truly an eye-catching piece. It's not just the light it emits but also about how it enhances my living space decoratively. Plus, it's energy-efficient which makes me feel good about using it daily.
This lamp has been the perfect addition to our kitchen! Its warm, inviting glow creates such a cozy atmosphere while we're cooking and dining. The energy-efficient LED light source is an added bonus as it helps us save on electricity bills.
Elegant
I was looking for something stylish yet functional for my high-ceiling foyer - and this product hit all those points perfectly! The sleek copper body combined with marble shade emits a warm, inviting glow which makes every entry into our home feel special. And the fact that it's CE certified guarantees safety which is always important!
OK