Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bestellia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestellia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I still can't get over how much relief I experience from using this machine; it's genuinely mind-blowing! Every single feature seems to be designed with utmost care for providing maximum comfort - from its shiatsu massage technique to its comforting warmth.
I've tried several foot massagers over the years, but this one is by far the best. The shiatsu massage is incredibly effective, providing deep, targeted relief to all the sore spots in my feet. The heat therapy is just the right temperature, soothing and relaxing. The air compression feature is like a gentle hug for my feet. It's easy to set up and use, and the results are immediate. I use it every evening and my feet feel rejuvenated. It’s a fantastic investment for anyone dealing with foot pain or looking to pamper their feet.
The shatsu massage and heat are perfect after a long day.
i'm in bliss every time i use it, best purchase ever! the shi massage and heat are perfect after a long day
A must-have for anyone dealing with sore feet regularly; let me tell you why: it’s not only therapeutic but also incredibly relaxing thanks to its heated function. The shiatsu massage combined with heat therapy gives such immense relief that you'll forget about any pain or discomfort in no time!
This foot massager exceeded my expectations. The combination of shiatsu massage and heat therapy is fantastic. The air compression feature is a wonderful addition that enhances the overall experience. It's easy to use and incredibly effective at relieving foot pain and tension. I use it every day!
Pampering myself has never been easier than now with this wonderful device by my side – who knew reducing foot pain could be so simple? Just plug it in, sit back and relax while your very own 'personal masseuse' does all the work 🥰
The air compression feature on this foot massager feels just like real hands! Its excellent quality never fails to impress me.
After a long day on my feet, there's nothing quite like coming home to this amazing foot massager. The shiatsu massage is deeply penetrating and hits all the right spots, providing instant relief. The heat therapy adds a soothing warmth that really enhances the relaxation experience. The air compression feels like a gentle hug for my feet, and it's just the right amount of pressure. I love that it's easy to use; just plug it in, select your settings, and let it work its magic. It has quickly become an essential part of my evening routine. My feet feel rejuvenated and the pain I used to experience has significantly decreased. It's incredibly well-made and feels durable. I've tried other massagers in the past, but none have provided this level of comfort and relief. Highly recommend this to anyone looking for an effective and relaxing way to pamper their feet.
it's like having your own personal masseuse at home
This foot massager has been a wonderful addition to my self-care routine. The shiatsu feature is incredibly effective, providing deep, targeted relief to all the sore spots on my feet. The heat therapy is just the right temperature, making the whole experience even more relaxing. The air compression is like a gentle hug that adds another layer of comfort. I use it every evening and my feet feel amazing afterward. It’s easy to set up and the controls are intuitive. I’ve noticed a significant reduction in foot pain since I started using it. It’s also very well-built and feels durable, which is great because I plan on using it a lot. It’s definitely worth the investment if you’re looking for a high-quality foot massager. I couldn’t be happier with my purchase and highly recommend it to anyone who spends a lot of time on their feet.
I can't believe how much relief I get from using this.
i'm in heaven every time i use it. best purchase ever!
Wow, this massager is something else! The heat therapy feels like a warm blanket on my tired feet. It's truly therapeutic and the relief it provides me with is beyond words. I'm so glad I decided to invest in this - worth every penny!
This device has been an absolute blessing for my exhausted feet. It's like having your own personal masseuse at home!
This foot massager has been an absolute blessing for my weary soles. The shiatsu massage combined with the heat therapy works wonders, it's like having a personal masseuse at home! And let's not forget about that air compression feature - feels just like real hands working on your feet.
Simply put, this foot massager is a little slice of heaven. The heat therapy soothes my weary soles like nothing else.
This massager is absolutely fantastic. The shiatsu massage really gets into those sore spots and provides instant relief. The heat therapy is soothing and just the right temperature. The air compression is gentle yet firm, adding to the overall comfort. It's easy to set up and use, and the relief it provides is immediate. I use it every night and my feet have never felt better. Definitely worth every penny!
Excellent quality, the air compression feature feels like real hands!
I can't believe how much comfort this device brings into my life. After a long day of work, there’s nothing better than coming home to a hot shiatsu massage for your tired feet. It’s simply heaven-sent 🙌
Never knew self-care could be as simple as using this wonderful machine! It does more than just pamper – it heals and soothes achy feet with its amazing combination of shiatsu massage and heat therapy 😊
this foot massager is amazing! the shiatsu function really gets into those sore spots, and the heat therapy is just perfect. the air compression feels like a gentle hug around my feet. after a long day, it’s the best way to relax and unwind. highly recommend to anyone with tired feet!
i absolutely love this foot massager. the shiatsu feature provides a deep, penetrating massage that hits all the right spots on my feet. the heat therapy is wonderfully warm and soothing. the air compression feels like a gentle hug that adds an extra layer of comfort. it's super easy to use and the relief is immediate. i use it every night and my feet feel amazing afterward. the soreness and tension i've always had are significantly reduced. it's well-built and feels very durable. i appreciate the different settings that allow me to customize my massage. it has made such a difference in my daily routine and overall foot health. highly recommend to anyone looking for an effective and relaxing foot massager. you won't be disappointed!
I am thrilled with this foot massager! The heat therapy is incredibly soothing, and the shiatsu massage works wonders on my sore feet. The air compression adds an extra layer of comfort. It's so easy to use and has quickly become a part of my nightly routine. Definitely a great purchase.
Absolutely love this foot massager! The heat therapy provides the perfect amount of warmth, and the shiatsu massage is both deep and relaxing. The air compression feels amazing, almost like having a professional massage at home. It’s a lifesaver after standing all day. Highly recommend!