Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bestellia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestellia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Best bathroom investment! The heated seat and foot flush are amazing. Plus, it's eco-friendly. Love it!
This smart toilet has been a revelation. The convenience of the foot flush and the comfort of the heated seat have made it a favorite in our household. The warm air drying and eco-friendly flush system add to its appeal. Easy to install and a joy to use, it's been an excellent purchase.
I was initially skeptical about the need for a smart toilet, but this product has completely changed my mind. The convenience of the foot flush and the comfort of the heated seat are incredible. The eco-friendly flush system and the easy installation process are the icing on the cake. It's been a fantastic addition to our home.
A+ for this smart toilet! Eco-friendly, stylish, and the automatic features are super convenient. Very pleased with this purchase.
The Deluxe Smart Toilet is the epitome of modern bathroom luxury. Its sleek design, combined with smart technology like the heated seat and automatic flush, makes it a standout feature in our home. The eco-friendly flush system is a responsible addition, and installation was a breeze.
This smart toilet has elevated my bathroom to a new level of luxury and convenience. The automatic lid and flush are fantastic, and the heated seat is a comfort I now can't do without. The self-cleaning function and eco-friendly design make it a smart choice for any modern household.
Incredible upgrade to our bathroom. The self-cleaning feature and heated seat are my favorites. Easy installation and looks great!
Incredible innovation with this smart toilet. The foot flush and warm air drying are game changers, providing a clean and comfortable experience. It's eco-friendly and was surprisingly easy to install. It's been a valuable upgrade to our home.
Fantastic smart toilet! The eco-friendly flush and warm air drying are top-notch. Highly recommend for any modern home