Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bestellia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestellia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
finally found something that keeps my indoor cats stimulated throughout the day 😊
it's so much more than just a cat tower it's like their own little castle they love exploring each layer
I cannot express enough how much this tower improved my cats' lives. They've become noticeably more active since we got them this. The spacious tiers offer unique experiences both of them, cozy napping spots to vantage points.
this has reduced potential furniture damage from scratching significantly my couch is safe now 😅
This product is simply phenomenal! Not only does it serve as an entertaining space for my feline friends but also blends perfectly with the interior decor of our home thanks to its elegant wood finish. I was initially apprehensive about assembling such a big structure but boy was I wrong – assembly was straightforward and didn’t take up much time at all which is always a plus point when you're dealing with pet furniture. My favorite part though? The durable wood construction! It really withstands even the roughest play from my fur babies and still looks brand new after weeks of use.
I was initially worried about the assembly, but it turned out to a breeze. The instructions were clear and easy to follow My cats absolutely love their new hangout.
my cats are obsessed with the scratcher post on this thing keeps their claws healthy too 👌
So easy to assemble and maintain...plus it blends perfectly with our home decor.
What I like most about this product is that apart from being sturdy and multi-tiered, it enhances my cat's physical well-being too by providing plenty of opportunities for exercise.
My sister's cat loves this tower. It's sturdy and spacious, perfect for her large cat. A great investment.
I'm impressed by how well this blends into our home decor thanks to its elegant wood finish. Not only does it keep my cats entertained but also adds style to our space!
this multi-tier design provides such an entertaining space for my fur babies they're all over it all day long!
This product is simply phenomenal! Not only does it serve as an entertaining space for my feline friends but also blends perfectly with the interior decor of our home thanks to its elegant wood finish. I was initially apprehensive about assembling such a big structure but boy was I wrong – assembly was straightforward and didn’t take up much time at all which is always a plus point when you're dealing with pet furniture. My favorite part though? The durable wood construction! It really withstands even the roughest play from my fur babies and still looks brand new after weeks of use.
I'm impressed with the quality of this cat tree. The wheel is the standout feature, providing my cat with much-needed exercise. It's sturdy enough to handle my large cat's weight and antics. Assembling it was straightforward, and it looks great in our living room.
this is perfect for everyday use my cats have never been bored since we got this
My nephew's big cat loves the spaciousness of this cat tree. The wheel is a bonus, keeping his cat entertained for hours.
What impresses me most about this product apart from its robust build and multi-tier design is how easy it is to maintain clean soft cloth wipe down every now and again keeps it looking fresh & clean.
the elegant wood finish adds such a classy touch to my living room and the kitties seem to appreciate it too!
If you're looking for something that will keep your cat entertained while enhancing their physical well-being then look no further than this multi-tiered tower house. My senior cat has become noticeably more active since we introduced this into her daily routine - she loves exploring each layer and spends hours scratching away happily at the integrated post (which incidentally has saved many pieces of our furniture). On top of everything else though what impresses me most is how easy it is to maintain clean soft cloth wipe down every now and again keeps it looking fresh & clean. This has honestly been the best investment I've made for my cat's health and happiness.
my kitties have never been happier or healthier since we got them this tower 🐱💕
satisfactory
This tower is a lifesaver, no more scratched furniture in my house.
This tower house has been such a game changer for us! Not only does it provide an entertaining space for our indoor cats but also keeps them active throughout the day - something that was getting increasingly difficult as they got older. Assembling it was a breeze and maintaining it even easier – just need to wipe down with a soft cloth from time to time.
My cat's never been happier. She loves scratching and lounging on it.
Sturdy construction, easy to assemble, perfect for my indoor cats.