Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bestellia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestellia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Easy clean up process and durable material - what more could you want? Great buy!
We've been using this ramp for a few weeks now and I must say, it has exceeded all our expectations. It's versatile enough for use in both our car and at home which makes life so much easier for us and our aging Golden Retriever.
Glad I found this ramp. No need to worry about dirty paw prints anymore 👏
What an excellent product! It’s sturdy yet lightweight enough to carry around with ease. Cleaning is never an issue as it only requires a quick wipe down after use – no more muddy paw prints on my upholstery!
So simple to clean after muddy walks – just wipe down!
The strength of this ramp gives me peace of mind knowing that even my large breed dog can safely climb up without any risk of collapsing or breaking under his weight.
This ramp's non-slip ensures my pet's safety climbs.
My older pup was struggling with joint pain so jumping in and out of vehicles wasn’t an option anymore. This ramp checks all those boxes – safe, stable and easy cleaning after muddy park visits!
Perfect solution for both home and car use. Super versatile!
Sturdy, reliable and easy to clean. Highly recommend!
Our senior dog was having trouble getting into the car, but this ramp has made all the difference. It's sturdy and safe, with a non-slip surface that gives him confidence to climb up.
This ramp has made our road trips so much easier! No more lifting my heavy dog into the car.
Safety first! The secure attachments are a great feature 🐶
It's not just for cars - works perfectly at home too!
Cleaning is such a breeze with this product. A damp cloth does the trick 👌
No more straining myself trying to lift my heavy fur baby into the backseat. This ramp has been an absolute blessing!
No more straining to lift my dog into the car. Love it!
Apart from being strong enough for larger breeds like mine, what I love about this ramp is its versatility. It's not just for the car, it can be used at home too!
Sturdy and reliable, this ramp has made car rides a breeze!
It's amazing how easy to clean this ramp is - a damp cloth or soft sponge does the trick which saves me a lot of time and effort.
The non-slip surface ensures my dog doesn't slip while climbing up or down. The secure attachments to the car are another great feature ensuring safety during use.
My dog loves the non-slip surface, feels secure while climbing up.
A versatile solution for both home and vehicle use - highly recommended.
This product has been such a game-changer! My large breed dog can now safely climb into our SUV without any issues – all thanks to its robust structure and non-slip surface.
The strength of this ramp is quite impressive! Its robust aluminum alloy frame can support dogs weighing up to 250 lbs which gives me peace of mind knowing my pet safety isn’t compromised during use. Moreover, it attaches securely to the car ensuring there's no risk of slipping or sliding around.