Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bestellia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestellia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely in love with my new addition! The gold finish is just stunning and makes my bathroom look like something out of a luxury hotel. The water flow is so gentle yet effective, and the swan-like design is both elegant and functional. I was really impressed by how easy it was to install, and it's been a breeze to clean. It doesn’t just look beautiful—it performs beautifully too, maintaining a perfect temperature and providing a soothing shower experience. It's turned my bathroom into my favorite room in the house!
the touch of elegance this shower head adds is indescribable. its luxurious design complements my modern bathroom perfectly and the gentle rainfall effect makes every shower a soothing experience. it was worth the investment for the daily dose of pampering.
I was searching for something that would make my bathroom feel more like a retreat and I found it in this stunning fixture. The gold finish is neither too glossy nor too matte, striking the perfect balance of sophistication. Installation was simpler than anticipated, and the operation is flawless. The temperature and flow controls are intuitive and responsive, making it easy to create the perfect shower experience every time. It’s not often that a product meets all my expectations, but this one did.
This faucet set is not just a purchase, it's an investment in your home’s comfort and style. The gold finish is vibrant and doesn’t show fingerprints easily. Water flow is smooth, making for luxurious showers every time.
The intricate details really stand out, making a luxurious statement in my bathroom. The installation was straightforward, and it operates flawlessly.
This purchase exceeded my expectations with its sleek design and effective water pressure; it’s like stepping into a rainforest.
Elegant
The golden hue shines brightly, lending a regal touch to my bathroom. It was straightforward to install, and the water flow is consistently gentle, mimicking a soft rain. I feel a sense of tranquility envelop me each time I step under it. It’s the centerpiece of my bathroom now, and it functions just as beautifully as it looks.
Unmatched elegance, superb performance, completely satisfied.
Installation was a breeze and it came well-packaged with no parts missing. The gold finish gives it a premium look that has held up well against water spots. The temperature control is precise, making showers more enjoyable. I’m impressed with the quality and functionality.
This gold-finished shower set is a masterpiece of design and functionality. It’s been a month since installation, and every shower feels like a luxurious escape. The rainfall head disperses water evenly, enveloping you in a warm embrace that relaxes all your senses. The quality of the materials is evident, as there has been no discoloration or loss of shine. The water pressure is consistently strong, and adjusting the temperature is effortlessly smooth. It’s easy to clean and maintain, which is a huge plus for such an elegant fixture. I highly recommend this to anyone looking to elevate their bathroom into a spa-like environment.
Superior
Transforms my morning routine into a luxury.
attractive but the gold finish requires frequent cleaning to maintain shine
I was hesitant about the price but this product is worth every cent. The gold finish adds an antique touch to my bathroom while the water pressure remains strong and consistent. It's easy to clean, which is a plus, and the swan design is a conversation starter with guests.
Exquisite design that combines form and function seamlessly, offers a consistent water flow that transforms every shower into a spa-like experience.
easy installation, good quality materials but the water spray is too gentle
From the moment I unboxed this elegant fixture, I was in awe of its quality and design. The gold finish is vibrant and adds a rich, luxurious feel to my bathroom decor. The water flow from the rainfall head is like standing in a warm summer rain, soothing and invigorating at the same time. It was an easy setup, and the build quality suggests it will last for years. The attention to detail in the craftsmanship is what sets this apart from others I considered.
Surprisingly sturdy and visually stunning.
Stunning
decent addition to our bathroom, nothing extraordinary but works well
water temperature is consistent, though the design feels a bit dated
i can’t get enough of the luxe feel this golden shower brings to my daily routine. it’s not just the visual appeal—the functionality is superb. the wide shower head dispenses a relaxing cascade of water, and the mixer tap allows for precise temperature control. it was surprisingly easy to set up, and i’ve received numerous compliments from guests. it’s definitely the focal point of my bathroom now, and it makes every shower feel like a special treat.
This luxurious gold faucet has transformed my bathroom into a sanctuary. The water pressure can be adjusted easily, and it heats up quickly, providing a comforting warmth. Every shower now feels like a spa experience, making it the highlight of my day.
Elegant, functional, and a standout piece in our home decor. The water flow is soothing and the craftsmanship is top-notch. It feels sturdy yet looks delicate and artistic. Customer service was helpful during setup, which was easier than anticipated.