Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bestellia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestellia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Used it on my ragdoll cat, and it worked wonders. Not loud at all, and the vacuum feature leaves no mess. Highly recommend for all cat owners!
Great product!
If your dog sheds, you need this! So easy to use, and the vacuum feature contains most of the hair. Even my usually scared dog loves getting brushed with it, and the vacuum noise doesn't bother her at all. 🫶
I've tried numerous electric clippers for my two yorkies, but none compare to this product. The previous ones would work well once and then fail to cut properly, often causing nicks and uneven haircuts due to clogging with loose hair. But with this clipper, I achieved perfect, even cuts in under 30 minutes without any interruptions. The vacuum function is a game-changer, ensuring continuous cutting without the need to stop and clean the clippers. It's incredibly efficient; I didn't have any hair on me despite having one dog on my lap throughout the grooming session. The quiet operation is a plus, and the deshedding attachment helps dogs acclimate to the vacuum noise. The additional attachments, like the lint remover, are handy bonuses. It's no wonder this product has thousands of glowing reviews and nearly a perfect rating—it's simply outstanding.
Absolutely love this product! Instantly made a difference with my Shih Tzu bichon mix. My dog looks brand new. Definitely recommend for anyone looking to save money on grooming.
This kit's a lifesaver for grooming our golden retriever! The brush with suction is genius, and the noise is low. Wish the canister was bigger though; had to keep stopping to empty it with our thick-haired pup.
👍👍👍
I'm impressed with this grooming kit! The vacuum function is a lifesaver—it keeps the mess to a minimum.
I regret not purchasing this sooner. With a Shiba Inu sporting a thick undercoat that sheds incessantly, brushing became an endless chore. But this grooming tool has made the process quicker, easier, and tidier. While I do have to entice my pup with treats to stay still, just a few brush passes collect a remarkable amount of fur. The one-button vacuum effortlessly clears away the fur without the need for cleanup. It's quieter than my regular vacuum too. I wholeheartedly recommend it for any pet owner dealing with shedding.
This product works wonders! As a household with both cats and dogs, managing shedding and grooming used to be a hassle. But this machine has revolutionized our routine. It handles deshedding, trimming, and haircutting effortlessly, saving us frequent trips to the groomer and preserving our sanity amid the pet fur battle. If you're on the fence, just buy it—you won't be disappointed.
Love this grooming kit! ❤️❤️❤️ Makes trimming my pet's fur a breeze with its built-in vacuum. Plus, it's not loud, so my furry friend stays calm during grooming time.
Fantastic!
This grooming tool exceeded my expectations, especially on my challenging Lhasa Apso/Shih Tzu mix. Despite initial skepticism, it tackled his double coat effortlessly, reducing grooming time significantly. It pays for itself quickly and is a must-have for home groomers or owners of excessive shedders.
This grooming tool is a game-changer!
I have 5 pets and two of them have long hair. Managing shedding during winter was a struggle until I found this grooming tool. While my dog is sensitive to noise, the lowest vacuum setting worked well for trimming. The range of attachments is impressive, though a flea comb would be a valuable addition. Overall, it's a worthwhile investment for pet owners.
This grooming kit is a must-have! The built-in vacuum is a game-changer—it makes cleanup a breeze. And it's quiet, so my pet doesn't mind it at all.
This grooming kit is awesome! It's easy to clean and store, with good suction and minimal noise.
After owning this grooming kit for about two months, I can confidently say it's a game-changer compared to regular dog clippers. Our Maltese/Bichon mix's hair grows quickly, making frequent trips to the groomers costly. Using traditional clippers at home was messy and time-consuming until we invested in this vacuum grooming kit. The clippers and attachments perform excellently, while the vacuum efficiently sucks up all the trimmed hair, leaving no mess behind. Emptying the waste container is a breeze. If you're seeking a grooming kit that delivers precise cuts without the hassle of cleanup, this is the one for you. You won't regret it!
This grooming tool is an absolute game-changer! With four long-haired dogs, I was constantly struggling with grooming until I found this gem. Not only does it work wonders for brushing, but the clipper attachment is perfect for trimming their feet. It operates quietly, keeping my dogs calm, while the suction power efficiently gathers up loose hair without creating a mess. My only regret? Not purchasing it sooner!
This grooming kit was a Christmas present for my parents and their golden doodle, and it's been a game-changer for them. Despite the dog's feathery hair texture, the product glides through like butter, especially around tricky areas like behind the ears and the tail prone to knots. My mom can't stop raving about it!