Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bestellia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestellia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As someone who has struggled with sleep for years, I can confidently say that this mattress has been a revelation. The hybrid design is truly the best of both worlds - the gel foam provides just the right of support while ensuring that you feel like you're sleeping on a cloud. It's soft without being too squishy and firm without being uncomfortable. My partner and I have noticed a significant improvement in our sleep quality since we got it. We've started setting alarms even on weekends because we're sleeping so well now! No more waking up feeling groggy or dealing with backaches throughout the day. Plus, falling asleep has never been easier - sometimes it feels like I close my eyes and when I open them again, it's morning already! This mattress is worth every penny spent indeed! Can't recommend this enough.
unique blend of gel memory foam and innerspring creates an unparalleled level of comfort's hard to put into words. feels like you're sleeping on a cloud, yet it provides just the right amount of support where you need it most. noticed i fall asleep quicker now and wake up feeling refreshed every - no more tossing and turning or waking up with body aches! my partner is equally impressed; we both love this mattress to bits. even find ourselves setting alarms on weekends because we sleep so soundly! in terms of value for money, it's worth every single penny spent. if you're struggling with your sleep quality, do yourself a favor and consider investing in this mattress - sweet dreams are guaranteed!
Falling asleep has become easier than ever before, no tossing and turning all night long. And the best? No more waking up with body pains or stiffness! This mattress is worth every penny spent indeed - an excellent investment for anyone who values their sleep health as much as I do.
I've never slept better! This mattress is the perfect blend of soft and firm. I wake up feeling refreshed every morning.
Finally, a good's sleep! The hybrid makes all the difference.
gel memory foam provides just the right amount support
my husband and i both love this 14-inch luxury mattress. it’s helped us get quality sleep again.
It's like sleeping on a cloud
The comfort level is off-the-charts! It truly offers an elevated sleeping experience.
two thumbs up from me
best purchase ever made, can't believe how fast I fall asleep now
More energy, less pain, better mood...
we're sleeping so well now that we've actually started setting an alarm on weekends!
bye bye sleepless nights, hello sweet dreams! can't recommend this mattress enough
🌟🌟🌟🌟🌟
Worth every penny! The comfort and support are unparalleled.
perfect mix of soft and firm
A sound sleep at last!
perfect really
You should order one and you'll understand!
so comfy
Leaves you refreshed each morning
👍
Thanks seller
Sweet dreams are guaranteed with this one - no more tossing and turning through the night!